On behalf of the global Incognito Customer Support team, welcome to our site. This online portal is designed to accelerate the resolution of technical issues and keep you operational and connected. Please bookmark it now! It is exclusively for Incognito customers with an existing Maintenance contract and will enable your network professionals to:
- Easily open a trouble ticket
- Track status on an existing ticket
- Access support resources 24/7
Customer success is central to our operation. This means providing you prompt and complete responses to technical issues, follow-up and status updates including detailed action plan when required, backed by a “Fix it Right the First Time” focus.
When you invest in Incognito customer support, you get:
- 24/7/365 critical outage recovery for production systems
- Root cause analysis (RCA) on critical issues
- Access to documentation, system patches and software releases
- Regular case review meetings with a service prime upon request
- No limit to the number of service tickets
- Access to online resources
- Self-service service case management
Thank you for investing in Incognito products and technical support.
Director of Customer Success