On behalf of the global Incognito Technical Support team, welcome to our new Customer Support site. This online portal is designed to accelerate the resolution of technical issues and keep you operational and connected. Please bookmark it now! It is exclusively for Incognito customers with an existing Maintenance contract and will enable your network professionals to:
- Easily open a trouble ticket
- Track status on an existing ticket
- Access product, knowledge base, and support resources 24/7 for assistance with installing, updating, and operating Incognito products.
Customer satisfaction is central to our operation. This means providing you prompt and complete responses to technical issues, follow-up and status updates including detailed action plan when required, backed by a “Fix it Right the First Time” focus.
When you invest in Incognito technical support, you get:
- 24/7/365 critical outage recovery for production systems
- Root cause analysis (RCA) on critical issues
- Access to system patches and software releases
- Regular case review meetings with a service prime upon request
- No limit to the number of service cases logged
- Access to online resources
- Patches and documentation
- Self-service service case management
If you have any questions or concerns, you can reach me at firstname.lastname@example.org
Thank you for investing in Incognito products and technical support.
VP Customer Success